Return Policy

At PakSun Energy, we aim to provide our customers with quality products and a reliable shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact our customer support team so we can assist you with the appropriate solution.

1. Return & Exchange Requests

• Please contact us at info@paksunenergy.com before sending any product back.
• Return or exchange requests should be made within 3 days of receiving the order.
• The product should be unused and returned in its original condition and packaging.
• All original accessories, manuals, documentation, boxes, and other items supplied with the product should be included.
• Products that have been used, damaged, modified, or tampered with by the customer may not be eligible for return or exchange.

2. Wrong or Incorrect Product

If you receive a product that is different from what you ordered, please contact us as soon as possible.

Please do not use or install the product. Our team will review the issue and provide instructions for return or exchange.

3. Damaged or Defective Products

We carefully check products before dispatch. However, if you receive a product that appears damaged or defective, please contact us immediately.

For products damaged during delivery, we may request photographs or other information to assess the issue and determine the appropriate resolution.

4. Product Warranty

Warranty coverage depends on the product, brand, manufacturer, and applicable warranty terms.

PakSun Energy will assist customers with warranty-related concerns where applicable. Warranty claims may need to be handled through the respective manufacturer, authorized distributor, or service center according to their warranty policy.

Warranty does not normally cover damage caused by:

• Improper installation or wiring
• Misuse or negligence
• Unauthorized modification or repair
• Physical damage
• Operation outside the product’s specified limits
• Natural disasters, fire, water damage, or similar events

5. Products Not Eligible for Return or Exchange

Returns or exchanges may not be accepted for:

• Products that have been used or installed
• Products damaged or modified by the customer
• Products with missing accessories or original packaging
• Products damaged due to improper installation or handling
• Products affected by unauthorized repairs or modifications
• Products that are not eligible under the applicable manufacturer’s warranty or return terms
• Returns requested solely because of a change of mind or incorrect product selection, particularly where the product has already been used or installed

6. Return Shipping

If the return is due to an incorrect, damaged, or defective product, PakSun Energy will review the case and advise the customer regarding the return process.

For returns requested for reasons other than an error or defect attributable to PakSun Energy, return shipping costs may be the customer’s responsibility.

7. Inspection & Refund/Exchange Approval

All returned products may be inspected by our team before a refund or exchange is approved.

Once the product has been received and inspected, we will inform you whether the return, refund, or exchange has been approved.

The final resolution will depend on the condition of the product and the applicable return or warranty terms.

8. Contact Us

For return, refund, or exchange requests, please contact:

PakSun Energy
Address: Soldier Bazar, Nishtar Park, Karachi, Pakistan

Email: info@paksunenergy.com
Call: 0332 4661894
WhatsApp: 0325 2702547

Please contact us before sending any product back.